Shipping Fee

We offer free standard shipping on orders of $129 or more. The cost for shipping is calculated and displayed on the Checkout page before you complete your order.

Shipping Time

After we receive your order, the estimated delivery time will be 2-5 business days from Beijing time.

Shipping Services

We will choose the appropriate courier based on the delivery address. Our current partners include FedEx, UPS, and DHL.

Standard Shipping

The Estimated delivery time is 10-15 business days after order is shipped.

Shipping Notice

For special shipping requests, please contact MCPRUE Support. Please confirm your address before payment. If you enter the wrong address, please contact MCPRUE Support in a timely manner. We will contact logistics personnel to solve the problem. MCPRUE orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

MCPRUE assumes no responsibility for delayed or rejected orders due to the following reasons

  • Shipping time might be delayed for 1-2 days for transportation to remote regions.
  • Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
  • Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
  • Shipments that are confiscated or disposed of due to a violation of transportation regulations.
  • Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
  • The consignee address is a school, unit, or residential community where the courier has no access.

Inspection and Sign

As MCPRUE products are generally compare valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact MCPRUE Support.
Once you (or someone else on your behalf) signs for the item, MCPRUE will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact MCPRUE Support within 24 hours after you receive the package so that we can resolve the problem immediately.

Logistics Tracking

Notification

After the order is shipped, you will receive a notification email containing the waybill number You can click the link and skip to the express company’s official website to check your package shipment status.

Track your order

  1. Log in to your MCPRUE account and check "My Orders".
  2. Contact MCPRUE Support (https://www.mcprue.com/support)

FAQ

1.Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.